What information do we collect?
Information you provide to us
Information sent to us on the contact form is not stored, and only used to respond.
We collect data from you when you complete the booking forms.
You can, however, visit our website anonymously at any time.
Information we automatically collect:
When you visit the website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our website.
Information collected by embedded applications
This website embeds information from Google (Maps and YouTube) and Facebook (Facebook Feed). If you interact with these parts of the site, or use share buttons, information may be collected and stored by these companies. (We do not explicitly send information to these companies). You can find out their privacy policies here.
What do we use your information for?
We only use your information in the following ways:
- To ensure we have sufficient information to plan and book your activity.
- To communicate with you regarding your planned activity.
- To improve our website to ensure that content is presented in the most effective manner for you and for your computer
How do we share and disclose information to third parties?
We do not rent, sell or give the Personal Information you provide to us to anyone. We may share and disclose information we collect automatically about our visitors in the following limited circumstances:
Information may be shared with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our website analytics companies (e.g., Google Analytics)
How long do we hold your data?
Personal data you provide us will henceforth be retained indefinitely unless you choose to opt out.
Your Consent
By using this site, you signify your acceptance to our Privacy Policy. If you do not agree to this policy, please do not use this website. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.
If you need help or have any questions about this policy and your rights with regards to the processing of your personal information please contact us.
Withdrawing your consent
You have the right to be provided with a copy of your own personal data, to contest and correct inaccuracies, request personal data to be deleted. Please contact us. Any data queries will be actioned promptly as soon as possible upon receipt.
Who has access to your data?
Access to your personal data that you provide to us is restricted at all times. Only us or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:
- Rock and Moor
- Other guides who may from time to time be accompanying an activity
- Our web managers/hosts to ensure this website functions correctly
Changes to our Privacy Policy
If we decide to change or update our privacy policy, we will do so on this page.
Please contact us if you have any questions regarding our Privacy Policy.
Unsolicited Email Policy
Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers.
You will only receive emails directly connected with your enquiries and activities with us.
If you feel you’ve been sent unsolicited emails would like to register a complaint, please send us an email and will will investigate allegations accordingly.
Your email address is safe with us
We never sell or share your email addresses with other companies.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.